Why Auscript?
Fast and on time
We transcribe over two million pages annually – with delivery options available as quickly as within seconds of the spoken word.
Guaranteed quality
We produce transcripts to high accuracy ratings and capture audio with absolute clarity.
Fail-safe recording
We never miss a recording – ever – capturing hundreds of thousands of hours of audio across thousands of courtrooms globally – including over 400 courtrooms in Australia and over 800 courtrooms across the UK and the Republic of Ireland.
Simple and transparent
Our transcription production platform provides online ordering and tracking of every transcript in the production cycle, with full access to analytics to measure our performance.
Robust security
We securely transfer audio and transcripts via our 128-bit SSL encrypted WAN, and offer dual redundancy with two back-up data centres.
100% hand-made
Every transcript is hand-made by our skilled Audio Transcribers and Stenographers who type between 80 to 250 words per minute.
Cost effective
We offer a range of formats and delivery options and enable you to specify the exact time of proceedings you need transcribed – so you only order and pay for what you need.
Innovative
Through our research and development, we continually seek out and investigate the next wave of efficiencies which can be gained in court recording and transcription.
0
M
Pages transcribed annually
0
.5%
Raw accuracy rate
0
Hours of court recordings captured each month
How We Work
Local responsibility
The State Managers and Production Supervisors in each office are the frontline team that work daily with clients to deliver services on the ground.
Central control
The Allocations Team track all workflow centrally, with the ability to assess performance across all offices.
24/7 technical support
Auscript’s Information Systems and Services provides AV and IT technicians to ensure we always record and always have a backup across courtrooms and hearing rooms.
Guaranteed Quality
We measure everything to improve our performance and give you full visibility:
- Testing of all recording PCs every morning
- Live monitoring of entire production process via our transcript production platform
- Every transcript is hand-typed by security-cleared Audio Transcribers, with minimum typing speed of 80 words per minute and accuracy of at least 98.25%
- Centralised monitoring to evaluate and trace poor audio identified during transcript production
- Quality checks of every final transcript by a Document Merger or Production Supervisor before delivery
- Random and scheduled quality audits every month of all staff, based on a system weighted towards quality and accuracy, over speed
- Capturing customer feedback on every transcript and regular client satisfaction surveys
- Detailed and transparent performance reporting.
Our Vision
- A trusted, fair and accessible justice system that is fundamental to the future of Australia
Our Purpose
- To preserve the integrity of the spoken word as a trusted partner to our justice system
Our Mission
- To deliver 100 years of innovation and commitment with each and every transcript, every day
Our Values
- Adaptability
- Unity
- Support
- Reliability
- Integrity
- Pride
- Talent
Our Behaviours
- Contribute to progress
- Think strategically, creatively and analytically
- Are excellent team members/managers
- Have high motivation and drive
- Communicate persuasively and succinctly