How Auscript’s court transcripts are madespeedwell
Ever wondered how an Auscript transcript goes from words spoken in a courtroom, to a written record in your email inbox?
Long gone are the days when a court reporter sat in a courtroom all day, madly scribbling in shorthand or quickly tapping away on a stenotype machine.
Thanks to the digital recording technology pioneered by our sister company, For The Record Ltd, the process of producing official transcripts of court proceedings, whilst achieving our mission of “fast, precise, secure”, is somewhat of a modern day wonder.
It takes dozens of skilled professionals, across eight internal departments to ensure Auscript maintains its record of having the highest quality ratings in the country – scoring an impressive 99.5% raw accuracy. These are the people and processes behind an Auscript court transcript.
1. The Centralised Remote Monitoring team
This tech-savvy team in our Brisbane offices are responsible for capturing 700 hours of audio a day, from over 400 courtrooms around the country. Starting as early as 6am, the team sound check every single courtroom under their charge, regardless of whether they are sitting that day, and work to ensure the court is fully operational with no issues present.
Auscript’s Central Monitoring department liaise directly with court staff to determine and log the daily events, sitting times and matter details of each sitting court. The team are responsible for placing all courts in record mode prior to scheduled start times to ensure not a single second of the day’s action is missed.
2. The IT team
Auscript’s IT team work very closely with Central Monitoring to support the transfer of audio in real-time and monitor all systems, including Court.FM audio uploads. This team’s technology talents are so impressive they should be named a National Treasure!
3. Client Services Team
Next in the process is Auscript’s Client Services department who liaise with parties involved in proceedings to arrange transcript orders. The team take enquiries over the phone and arrange cost estimates online or via email and confirm the order details. The friendly Client Services Team provide a single point of contact for all customers so they can check on the status of their order at any stage.
4. Annotations team
Once an order has been made to Client Services, the Annotations team locate the audio for transcription on Auscript’s secure servers using LiveCopy. An Annotations team member then logs court events such as adjournment times, appearances of witnesses, stages of examination, orders and judgements. They then divide the audio into segments depending on the transcript type required, length and confidentiality requirements.
5. Allocations division
As the name suggests, the Allocations team allocate transcription work and transfer audio files to Auscript’s talented team of over 250 Audio Transcribers throughout the country. On average, it takes approximately one hour to accurately transcribe 15 minutes of audio so audio recordings are usually split into 15 minute segments to ensure transcripts are created as quickly as possible. The Allocations team are responsible for ensuring the Transcribers have plenty of work to keep them busy and are aware of delivery deadlines for transcripts.
6. Audio Transcribers
This huge team are scattered around Auscript’s offices throughout Australia; in Brisbane city, Eight Mile Plains, Perth, Melbourne, Hobart, Adelaide and Sydney. They are responsible for converting the words spoken in a courtroom into text, while maintaining a high level of accuracy and speed. Auscript’s Transcribers must type at least 80 words per minute, whilst maintaining accuracy of at least 98.25 per cent. They are tested regularly to ensure their skills are up to scratch and they are paid based on their speed and precision – giving them an added incentive to be fast and precise!
7. Document Mergers
This team of professional puzzle solvers are responsible for compiling the individual transcribed text segments into one transcript document, matching up overlaps, checking style and spelling throughout, and adding the official cover page and footers as necessary.
8. The Quality Assurance Department
The Quality department aim to continually improve client satisfaction through providing feedback, training and support to all Auscript departments on their daily activities. The Quality team carry out more than 250 checks on Audio Transcribers per month and conduct 35 days of auditing per year to ensure Auscript retains its ISO 9001:2008 Quality Management Systems certification.